FAQ
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How can I update or edit an order?
Once an order has been successfully placed, it then moves to processing and changes/cancelations can no longer be made as the order is being packed and prepared for shipment. There is a very small window of time (6 hours) to cancel or to make shipping address changes to an order before it moves ... -
Unfortunately, items that cannot be added to the cart are currently out of stock. In this case, you can try choosing a different color/size/design! Have any questions? Feel free to reach out to us at support@fan321.com
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My package may be lost, what can I do?
We're so sorry to hear that! Please reach out to us at support@fan312.com and we'll gladly assist you with the status of your order. If the package is confirmed lost, we'll gladly offer you the best solutions for your case. A package may only be considered lost once it excedes its regular shippin... -
How To Place An Order! You can place an order by visiting the storefront, viewing products, adding items to your cart and clicking Checkout to begin the ordering process. That easy! What forms of payment do you accept? Fan321.com accepts all forms of major debit/credit cards, along with PayPal, ...
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The tracking link in my shipment confirmation email does not work, why?
If you received an order shipment confirmation, then good news, your package is en route to you. For the delivery confirmation link contained within this email, please allow at least 24 hours for the delivery confirmation link to be properly updated by the shipping carrier. Sometimes they need a ... -
Why do I have an order from fan321.com on my statement?
Since fan321.com handles and runs the official online storefronts for our clients, charges on billing statements will appear from "fan321". Don't remember what you purchased or what the charge on your statement is for? No problem, just contact support@fan321.com and we'll gladly supply your orde... -
Why hasn't my package arrived yet?
Most international orders are received within 30-60 days or so, but sometimes a shipment can take much longer to arrive due to local customs, post office or international duties offices, all of which are out of our control once the package is en route to you. We'd recommend checking in with your ...